Access & facilities
We welcome everyone and want our site to be accessible to as many people as possible.
St. Margaret’s House is spread across 14 different buildings, albeit next door to one another. These range from a Georgian terrace, street-facing shops and offices in buildings from different decades. Each space’s accessibility is slightly different, please check below before your visit.
If you require assistance or have any questions, please let us know on 020 8980 2092 or email us.
Spaces
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The Anson Room
Currently no step-free access: 17 steps
Fixed hearing loop system
Nearest accessible toilet: 15B Resource Centre
Chair size: 50cm wide x 45cm deep
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Ayoka Shop
1 step access
Narrowest door width: 63cm
Portable hearing loop system available
Nearest accessible toilet: 15B Resource Centre
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The Cabin
Step-free access (fixed ramp 1:8)
Portable hearing loop system available
Accessible toilet in space
Chair size: 48cm wide x 40cm deep
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The Canvas
Step-free access to main space
Fixed hearing loop system
2 steps access to changing room (portable ramp available 1:8)
1 step access to toilet.
Nearest accessible toilet: 15B Resource Centre
Chair sizes:
Metal chairs: 43cm wide x 43cm deep
Wooden chairs: 41cm wide x 42cm deep
Doorframe width: 90cm
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The Chapel
3 steps into the space
Portable ramps available: 1:8
Fixed hearing loop system
Nearest accessible toilets: 15B Resource Centre
Chair size: 45cm wide x 48cm deep
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The Create Place
Step-free access to main space
Fixed hearing loop system
Nearest accessible toilet: 15B Resource Centre
Chair size: 45cm wide x 52cm deep
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The Gallery Café
Main entrance: 6 steps with handrail
Rear entrance: step-free
Portable hearing loop system available
Nearest accessible toilet: Mulberry Hall
Chair sizes:
Black rounded metal chairs: 39cm wide x 40cm deep
Grey square metal chairs: 41cm wide x 40cm deep
Metal garden chairs: 41cm wide x 40cm deep
Wooden garden chairs: 42cm wide x 36cm deep
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The Mulberry Hall
Step-free access
Narrowest door width: 87cm
Fixed hearing loop system
Accessible toilet in space
Chair sizes:
Red padded chairs: 45cm wide x 48cm deep
Blue plastic chairs: 48cm wide x 40cm deep
Offices
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Main Office
Currently no step-free access
7 steps from outside with handrail
Portable hearing loop system available
Nearest accessible toilet: 15B Resource Centre
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15 Old Ford Road
1 step to ground floor
Portable ramp: 1:8 available (Ground floor access only)
All stairs have handrails
Portable hearing loop system available
Nearest accessible toilet: 15B Resource Centre
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15A Old Ford Road
No step free access.
1 step access to ground floor
All stairs have handrails
Portable hearing loop system available
Nearest accessible toilet: 15B Resource Centre
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15B Resource Centre
Step-free access
Portable hearing loop system available
Accessible toilet with emergency pull cord
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17 Old Ford Road
No step-free access
8 steps to main entrance with handrail
Portable hearing loop system available
Nearest accessible toilet: 15B Resource Centre
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21 Old Ford Road
No step-free access.
All stairs have handrails
Tenants offices based on 1st and 2nd floors
Portable hearing loop system available
Nearest accessible toilet: 15B Resource Centre
Venue Access
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Dog friendly
We welcome guide, hearing and other service dogs in our buildings. If you’re booking to attend a performance, please let us know when you book that you require an aisle seat. Some of our workshops/events are run by external groups so do email us in advance to double-check.
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Bookable Access Facilities
We are happy provide a free PA ticket for anyone with access requirements. If you require an PA ticket please call us on 02089802092 and we’ll discuss your requirements and arrange a free ticket for your PA.
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Seating / Standing event
Unless otherwise stated, all of our events/workshops are seated. When we do have a standing event, we will always provide seating if it is required.
If you require a seated view of the stage or have any specific access requirements, please email us in advance of your visit and we can arrange this with you.
Information on the seating available in each space is available in the ‘Spaces’ section.
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Lighting
None of our events use flashing or strobe lighting unless otherwise stated.
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Accessible performance spaces
We believe in flexible performance spaces. Whilst some of our stages are raised, we will endeavour to change our performance space to accommodate all accessibility requirements.
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Baby changing facilities
A baby changing table can be found in the toilets at The Gallery Café on the Lower Ground floor.
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Customers with Medical Requirements
If you need to bring food, drink or medication with you, we are happy to accommodate this. Please let us know in advance, so we can alert our team.
Plan your visit
Finding your way or finding something to eat, taking part in a workshop, wellbeing class or shopping at Ayoka - here's where you'll find all the information you need to plan your visit to St. Margaret’s House.
Address
St. Margaret's House
21 Old Ford Road
Bethnal Green
London
E2 9PL
TFL Network
Closest Underground station: Bethnal Green (Central Line) is a 5 minutes walk away, but please note this station does not have step-free access.
Closest Step-free Stations:
Whitechapel (Overground, Elizabeth Line, District Line, Hammersmith & City Line)
Shoreditch High Street (Overground)
Stratford (Central Line, Elizabeth Line, National Rail, DLR)
Liverpool Street (Central Line, Hammersmith & City Line, Circle Line, National Rail)
You can use Transport for London’s website, tlf.gov.uk, to check your step-free route by clicking here.
Bus
Services: 8, 106, 254, 309, 388, D3, D6
Transport for London’s website states: “All our bus routes are served by low-floor vehicles, with a dedicated space for one wheelchair user & an access ramp. Buses can also be lowered to reduce the step-up from the pavement.”
Car
The nearest residential roads to us are Victoria Park Square and Approach Road, parking can sometimes be found here - but please check the parking signage before leaving your vehicle.
Taxi
If you are travelling to St. Margaret’s House via a taxi, we suggest you ask them to pull into Peel Grove, by St John's Primary School, Peel Grove, London E2 9LR.
This is the same side of Old Ford Road as SMH, and is approximately a 200m step-free distance to the front of SMH, past The Create Place, The Canvas, and Ayoka (charity shop). Depending on the venue your event is taking place in, e.g., the Hall, Chapel, or Gallery Café, this distance will increase but there is step-free access to all three of these venues.
Transport for London’s website states: “All taxis (black cabs) have a wheelchair ramp and some private hire vehicles (minicabs) have step free access.